FAQs
Below are answers to commonly asked questions from residents.
Property Manager
Q: Who is our property manager and how do I contact them?
A: Greenville HOA Services - 864-213-2156, [email protected]
Q: When do I contact the property manager versus the board?
A: Please contact our property manager for any official HOA-related matter. The Heartwood Place board is available for questions related to volunteer opportunities, event suggestions, and website feedback.
Dues & Payments
Q: How much are HOA dues and what date are they due?
A: Heartwood Place HOA dues are $350/year. Our property manager sends statements in the mail to the property owner with the amount and due date towards the end of August. If you have not received your statement by September 15th, please contact our property manager directly.
Q: How do I pay my dues?
A: Payments can be made with a debit/credit card or eCheck on the property management portal at https://greenville.cincwebaxis.com/ or over the phone. Debit/credit cards incur a 3.25% fee at the time of the transaction. eChecks incur a flat fee of $1.99 per transaction. Transaction fees are not paid to either our property manager or Heartwood Place, rather they are paid to the company that processes the payment.
Payments can also be made by check/money order by sending to:
Heartwood Place HOA
c/o Greenville HOA Services
PO Box 80429
Simpsonville, SC 29680
Q: What do my dues go towards as far as the community expenses?
A: Community expenses include a variety of line items to include pool maintenance and landscaping contracts, property management fees, community insurance, etc. To have a better understanding of our HOA budget and expenses, please visit the Meeting Minutes page to view the most recent annual meeting minutes and budget.
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Pool
Q: Who can access the pool?
A: Homeowners/residents (and their guests) who are in good standing with the community association.
Q. What does "in good standing" mean?
A. In good standing means Members who are current in the payment of dues and assessments and are in compliance with the Articles of Incorporation, By-laws, and Rules and Regulations.
Q: When is the pool open?
A: For the 2024 season, the pool will be open 5/4/24 - 9/8/24. Hours of operation are from 10:00am - 9:00pm.
Q: How do I get a key card to access the pool?
A: New homeowners should receive their key card from the prior owner. The property manager informs the closing attorneys that the key card should be turned over at the sale. If you do not receive a key card at closing, please contact your closing attorney. If a key card was not included at closing, contact our property manager to request a replacement.
Q: My key card isn’t working, what do I do?
A: Please get in touch with the property manager to ensure your account is in good standing. If your account is in good standing, and there is a technical issue with the card or the system, it will be replaced at no cost. If your account is not in good standing, you will need to resolve the pending matter before the card access can be restored.
Q. I lost my key card, what do I do?
A. Please get in touch with our property manager for a replacement. Replacement key cards are available members in good standing at a cost of $25. This price will be revisited when the association upgrades our security system.
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Architectural Change Requests
Q: How do I submit an ARC request?
A: To have a full understanding of our ARC request process, please view this page under the "Resident Info" folder.
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Utilities
Below are the utility companies servicing Heartwood Place.
- Greer CPW - Electric, Gas, Water, Sewer
- City of Greer - Garbage pickup
Q. What day is trash pickup?
A. Heartwood Place waste collection is on Tuesdays.
Q. What if I'm having trouble transporting my container to the curb?
A. The city of Greer offers "At the House" Service. Any resident who is physically unable to place the container at the curb may receive "at the house" service. The resident must provide proof that he or she is incapable of transporting the container and that no person capable of doing so lives at the residence. Any resident who requires this service should call the Public Services Department at (864) 848-2184.
Q. Will the garbage truck take my yard waste/limbs?
A. See the Greer Trash & Yard Waste resource page for details.
Q. How does the city handle leaf collection?
A. Vacuum trucks will pick up loose leaf piles three times at every residence between November and February. The city will send a pamphlet in the mail with the collection schedule. For more information, visit the city's Loose Leaf Collection website.
Q. Where can I dispose of recyclables, appliances, and motor oil?
A. The city and county offer Convenience Centers throughout the area for disposing of these items. To learn more about what is and is not accepted, visit this website: Convenience Center.